Last updated: 5 July 2026
Katalyst LABS ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit katalystlabs.co.za or use our web development and software services.
Information We Collect
We may collect information that you voluntarily provide when you:
- Submit our contact form (name, email address, subject, and message)
- Email us directly at info@katalystlabs.co.za
- Engage us for web development or custom software services
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages viewed, and referring URL. If Google Analytics is enabled, this data is collected in accordance with Google's policies.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Deliver web development and software services you request
- Improve our website, services, and user experience
- Analyse website traffic and usage patterns
- Comply with legal obligations
Legal Basis (POPIA)
If you are located in South Africa, we process personal information in accordance with the Protection of Personal Information Act (POPIA). We rely on your consent, contractual necessity, or legitimate interests — depending on the context — when processing your data.
Sharing Your Information
We do not sell your personal information. We may share data with trusted service providers who assist us in operating our website and delivering services (such as hosting providers or analytics tools), subject to appropriate confidentiality obligations.
Data Retention
We retain contact form submissions and client correspondence for as long as necessary to respond to your enquiry, fulfil our services, or comply with legal requirements.
Cookies & Analytics
Our website may use cookies and similar technologies through services such as Google Analytics to understand how visitors use our site. You can control cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at info@katalystlabs.co.za.
Security
We implement reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure.
Third-Party Links
Our website may contain links to third-party websites (such as project portfolio links). We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, please contact:
Katalyst LABS
Email: info@katalystlabs.co.za
Phone: +27 66 221 8260
Website: katalystlabs.co.za